Refund Policy

Our Commitment

At LetsGoPost, we believe in providing exceptional value to our users. We're confident in our social media management platform, and we want you to feel completely satisfied with your investment. That's why we offer a straightforward, hassle-free refund policy.

Refund Eligibility

Monthly Subscriptions

• Full refund available: Within 30 days of your initial subscription or any renewal
• Partial refund: Pro-rated refund for unused portion of your billing cycle
• No questions asked: Simply request a refund - no lengthy explanations required

Annual Subscriptions

• Full refund available: Within 30 days of purchase or renewal
• Pro-rated refund: After 30 days, receive a refund for unused months
• Minimum deduction: We'll only keep payment processing fees (typically 2-3%)

Free Trials

• Cancel anytime during your free trial period with no charges
• If accidentally charged during trial, immediate full refund available
• No commitment required during trial period

How to Request a Refund

Method 1: Self-Service Cancellation

1. Log into your LetsGoPost account
2. Go to Settings → Billing & Subscription
3. Click "Cancel Subscription"
4. Select "Request Refund" if within refund period
5. Confirm cancellation and refund request

Method 2: Contact Support

Email us at: refunds@letsgopost.com

Include in your email:

• Your account email address
• Reason for refund (optional but helpful for us to improve)
• Preferred refund method (original payment method is default)

Method 3: Live Chat

Use our in-app live chat feature for immediate assistance with refund requests. Our support team is available during business hours to process your refund quickly.

Refund Processing

Processing Time

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-7 business days
• Digital Wallets: 1-3 business days

Refund Method

Refunds are processed through Paddle, our payment processor, and will be returned to your original payment method. In rare cases where the original method is unavailable, we'll work with you to find an alternative solution.

Confirmation

You'll receive email confirmation when:

• Your refund request is received and approved
• The refund has been processed by our payment processor
• Your subscription has been cancelled (if applicable)

Subscription Cancellation

Flexible Cancellation

• Cancel anytime: No contracts or cancellation fees
• Immediate effect: Cancellation takes effect at the end of your current billing cycle
• Data retention: Your data remains accessible until subscription expires
• Reactivation: Easily reactivate your account at any time

What Happens After Cancellation

• Access continues until the end of your paid period
• Scheduled posts will continue to be published until expiration
• Account data is retained for 90 days in case you want to return
• Connected social media accounts remain connected (you can disconnect manually)

Special Circumstances

Technical Issues

If you experience technical problems that prevent you from using LetsGoPost effectively, we'll work to resolve the issue quickly. If we can't fix the problem to your satisfaction, we'll provide a full refund regardless of how long you've been subscribed.

Platform Changes

If major social media platforms change their APIs in ways that significantly impact LetsGoPost's functionality, affected users will be eligible for prorated refunds if the service no longer meets their needs.

Service Downtime

In cases of extended service outages or downtime that significantly impacts your ability to use LetsGoPost, we may offer account credits or prorated refunds at our discretion.

Refund Limitations

While we offer generous refund terms, please note:

• Payment processing fees: Small processing fees (2-3%) may be deducted from refunds
• Currency conversion: Exchange rate fluctuations may affect international refund amounts
• Third-party costs: We cannot refund costs associated with third-party services or integrations
• Abuse prevention: Repeated refund requests may be reviewed to prevent system abuse

Alternative Solutions

Before requesting a refund, consider these alternatives:

Account Pause

Temporarily pause your subscription for up to 3 months if you need a break but plan to return.

Plan Downgrade

Switch to a lower-tier plan if our premium features exceed your current needs.

Support Assistance

Our support team can help optimize your LetsGoPost experience or address specific concerns.

Contact Information

For refund requests or questions about our refund policy:

Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date. Significant changes will be communicated to active subscribers via email.

Our Promise

LetsGoPost is committed to your success and satisfaction. We've built this refund policy to be as generous and straightforward as possible because we believe in our product and want you to feel confident in your decision to try LetsGoPost.

Your success is our success, and we're here to support you every step of the way.